Refund Policy
At PSG Tour & Travels, we strive to provide reliable and hassle-free travel services to our customers. We understand that travel plans may change due to personal, medical, operational, or unforeseen circumstances. This Refund & Cancellation Policy explains the terms and conditions applicable to cancellations, refunds, and booking modifications made through our website or directly with our company.
1. Flight Booking Cancellation & Refund
Flight cancellations and refunds are subject to the respective airline's cancellation and refund policies.
Cancellation charges, airline penalties, and applicable service fees will be deducted from the refundable amount.
Non-refundable flight tickets will not be eligible for refunds, except where the airline or applicable regulations provide otherwise.
In case of flight cancellation or schedule changes by the airline, customers will be entitled to refunds or alternative arrangements as per the airline's applicable policy.
Refund processing will begin after the airline processes and releases the refundable amount to PSG Tour & Travels.
2. Hotel Booking Cancellation & Refund
Hotel cancellations are governed by the cancellation policy of the respective hotel or accommodation provider.
Bookings marked as non-refundable cannot be cancelled for a refund.
Any applicable hotel cancellation charges, penalties, or administrative fees will be deducted before processing the refund.
In case of hotel cancellation by the property, PSG Tour & Travels will assist the customer with an alternative arrangement or refund, as applicable.
3. Tour Packages Cancellation & Refund
Cancellation requests for domestic and international tour packages must be submitted in writing through email or an officially registered communication channel.
Cancellation charges will depend on the destination, travel dates, hotel bookings, transportation, activities, airline tickets, and other services included in the package.
Advance payments made towards non-refundable hotel bookings, transport, sightseeing, permits, or other third-party services may not be refundable.
Any applicable cancellation charges imposed by suppliers or service providers will be deducted from the total amount paid.
The remaining eligible refundable amount, if any, will be returned to the customer.
4. Group & Corporate Bookings
Group bookings, corporate travel, MICE events, conference arrangements, and bulk flight or hotel reservations may have separate cancellation terms.
Cancellation and refund conditions will be communicated in the respective quotation, proposal, booking confirmation, or service agreement.
Deposits and advance payments made to secure group inventory or event arrangements may be non-refundable depending on supplier commitments.
Any changes or cancellations will be handled according to the agreed booking terms.
5. Cancellation by PSG Tour & Travels
In case PSG Tour & Travels is unable to provide a confirmed service due to reasons within its control, the company will make reasonable efforts to arrange an alternative service or provide a refund for the affected service, as applicable.
Where cancellation occurs due to airlines, hotels, suppliers, government restrictions, natural disasters, or other circumstances beyond our reasonable control, the refund or alternative arrangement will be subject to the applicable supplier terms and relevant laws.
6. Refund Processing Time
Eligible refunds will be initiated after confirmation of the refundable amount from the concerned airline, hotel, supplier, or service provider, wherever applicable.
Once approved and processed by PSG Tour & Travels, refunds will generally be initiated within 7–15 working days.
The actual time taken for the amount to reflect in the customer's account may depend on the bank, payment gateway, airline, or financial institution.
Refunds will normally be made through the original payment method, wherever possible.
7. Convenience & Service Charges
Any applicable booking service charges, convenience fees, payment gateway charges, or administrative fees will be communicated to the customer at the time of booking.
Such charges may be non-refundable where the service has already been performed or the charges have been incurred, subject to applicable laws.
8. No-Show Policy
If a customer fails to report for a confirmed flight, hotel check-in, tour, transfer, or other booked service without prior cancellation, the booking may be treated as a No-Show.
Refund eligibility in such cases will be governed by the respective airline, hotel, or service provider's policy.
9. How to Request a Refund
Customers can submit refund or cancellation requests using the following contact details:
Company: PSG Tour & Travels
Website: https://www.psgtourtravels.com
Email: refund@psgtourtravels.com
Customers should mention their booking reference number, passenger/guest details, payment information, and reason for cancellation when submitting a request.
10. Policy Amendments
PSG Tour & Travels reserves the right to update or modify this Refund & Cancellation Policy from time to time. Any changes will be published on this page and will become effective from the date of publication.
11. Contact Us
For any questions or assistance regarding refunds, cancellations, or booking modifications, please contact our customer support team.